1 Information We Collect
1.1 Information You Provide
- Account registration data: name, email address, password
- Profile information: profile photo, skill level, location (city/region)
- Match and tournament data: results, invitations, participation history
- Communications: messages sent through the in-app inbox
- Payment information (if applicable): processed securely through third-party payment providers
1.2 Information Collected Automatically
- Device information: device type, operating system, unique device identifiers
- Usage data: features used, pages viewed, actions taken within the App
- Location data: approximate location for match and tournament discovery (only with your permission)
- Log data: IP address, access times, app crashes, and performance data
1.3 Information from Third Parties
- Social login data (if you sign in via Google, Apple, or similar) such as name and email
- Ranking and sports data from connected padel platforms, if applicable
2 How We Use Your Information
We use the information we collect to:
- Create and manage your Pladey account
- Enable match creation, tournament registration, and player discovery
- Send match invitations, tournament notifications, and ranking updates
- Facilitate in-app messaging between players
- Show relevant matches and tournaments near your location
- Improve App performance, features, and user experience
- Ensure the safety and security of the platform
- Comply with legal obligations
3 How We Share Your Information
We do not sell your personal information. We may share your data in the following circumstances:
3.1 With Other Users
Certain profile information (name, photo, skill level, match history) is visible to other users of the App to facilitate player matching and tournament organization.
3.2 With Service Providers
We work with trusted third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics, payment processing). These providers are contractually bound to protect your data.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests by public authorities.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4 Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. Some data may be retained for legal or operational reasons even after account deletion.
5 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Request transfer of your data in a machine-readable format
- Objection: Object to certain processing of your personal data
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at the email address provided below.
6 Cookies and Tracking Technologies
We may use cookies, pixels, and similar tracking technologies within the App for authentication, analytics, and performance purposes. You can manage your preferences through your device settings.
7 Children's Privacy
Pladey is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
8 Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9 Third-Party Links and Services
The App may contain links to third-party websites or services (such as court booking platforms or sports organizations). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information.
10 International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or by email. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: